Frequently Asked Questions
“How long until I get my order?”
All Kurier clogs and hand bags are made to order. This means that once you order they go into production - this is 100% “first come, first serve”. Currently, our production time is around 2-3 weeks. If you are in a rush for a special event, etc. , please let us know - we might be able to help!
“I’m local, can I try them on before I order?”
Absolutely! Our retail shop in downtown Portland is open! Please feel free to stop by and visit!
“What if I don’t like what I ordered? Can I return it?”
Yes! We will gladly exchange your order for store credit with 14 days of the delivery date. We will issue a digital gift card to be used whenever you’d like. Unfortunately, we can not offer cash refunds. Please visit our Returns page for more information on our return process.
Do you ever do repairs?
Unfortunately, we don’t offer repair services at this time. We recommend finding a good cobbler in your area, they should be able to help!
Do you offer custom services?
We are happy to chat with you for custom orders, but currently only offer custom design services for larger commercial services.